Is eDreams reliable and secure? Vacation or hell? 2023

What is eDreams?

eDreams is a travel and tourism booking agency. It was founded in Silicon Valley, California, but is now based in Spain.

It also has offices in Australia, Asia, Europe and the Americas. The eDreams website allows customers to find and book flights, hotels and travel packages around the world.

The brand is specialized in discount and cheap travel. However, it is possible to book business and first-class flights as well as 4-star accommodation through the website.

Other services offered are shuttles and ferries and vacation rentals. Users can also search for and sign up for various activities, tours, and trips through the site.

For example, tourists heading to NY they can book visits to the Statue of Liberty, helicopter rides and walking tours of the city.

eDreams also promotes dining, shopping and family destinations.

Is eDreams reliable and safe or is it a scam?

Si aún te estás preguntando si eDreams es confiable, la respuesta puede variar dependiendo de las experiencias individuales y las opiniones en línea. Hay muchos informes y reseñas en línea que cuestionan la confiabilidad de la plataforma.

Algunos usuarios han reportado problemas con cambios de última hora en vuelos y hoteles, tarifas ocultas y dificultades para obtener reembolsos. Además, el servicio al cliente a veces ha sido criticado por no ser lo suficientemente eficaz en la resolución de problemas.

Por lo tanto, aunque eDreams es una empresa legítima con muchos años en el negocio, es crucial hacer tu propia investigación, leer opiniones y entender completamente sus términos y condiciones antes de hacer una reserva. Si decides usar eDreams, te recomendamos que seas cauteloso y que estés bien informado para minimizar cualquier riesgo.

• Is the site generally legal? In all countries? eDreams is legal in most countries. In Europe, the agency faced legal challenges due to sales techniques and a lack of transparency.

The brand was fined in Italy in 2011. However, it continues to serve Italian customers and works with Italian airlines and hotels. The brand faced some problems in the United States in 2015.

The Civil Aviation Authority stated that the company had changed unfair practices.

The company is required to comply with US law when booking with US airlines or destinations, and EU law when in Europe.

People outside of these zones may have limited recourse if eDreams does something wrong. When you book, contact the airline or hotel to make sure your credentials are accepted.

Some airlines do not admit passengers from flag countries. Similarly, some destination countries may not admit foreigners from countries on prohibited lists.

Ideally, you should contact an embassy or representative to make sure you are cleared for entry.

• What is the probability of being scammed? There is a significant risk of being scammed using eDreams.

It does not admit trip changes in most cases. If flights or hotel stays are cancelled, eDreams refunds the money, but not always.

Many travelers claim they were charged for services that were cancelled, but the company refused to issue any refunds.

In addition, the company does not verify or investigate all service providers with which it works.

Although the most popular hotel chains and airlines are probably reputable, eDreams contracts with some unverified or untrustworthy companies.

You could run into problems with rooms or excursions that do not match the advertised description.

• Does the site contain viruses or malware? The site does not contain viruses or malware.
• Does the site steal sensitive data? eDreams collects some personal data, such as your identification number and credit card.

This information is passed on to the airline, hotel or tour service you book. eDreams itself does not have a history of misusing sensitive data.

However, it is possible that unscrupulous hoteliers, airlines or individual agents could steal or abuse the data.

We recommend that you check the airline, service or resort you expect to visit before booking.

Choose verified and trusted businesses. Hotel chains and hotels that cater to business travelers are usually reliable.

Use well-known airlines and avoid charter or independent flights unless you are familiar with the company.

• Are there similar fake sites to watch out for? There are many fake and dodgy travel sites on the web. Always evaluate offers and contact hotels or airlines before booking.

Is buying through eDreams safe?

Having said all of the above, it is clear that the security and reliability of this company stands out for its absence.

We are going to analyze eDreams opinions found on the internet, from clients who have contracted a service with the company.

eDreams Reviews

• How good are the overall company ratings on the web? eDreams has poor to average ratings on several sites sitejabber.com gives the company 1 out of 5 stars based on more than 1,500 reviews.

In trustpilot the score is 3.6 based on more than 110,000 opinions

Yelp gives them 1 star out of 5 based on over 100 reviews. Most of the reviews on the site list problems and complain about fraud.

• Does the site have a refund policy? eDreams has a refund policy, but most customers consider it unsatisfactory.

To receive a full refund, you must cancel your trip within one hour of booking.

Additionally, refunds may take 12 weeks or more to process, deduction of fees.

• How many scam reports are there compared to positive reports? Most reviewers complained about scams.

Around 30% of the critics stated that their travel plans had been canceled by the company without being offered any refund or compensation.

Numerous verified reviewers indicated that their flights and hotels had been abruptly canceled at the last minute, and that the company had charged them double or triple the price to rebook.

Between 50 and 90% of reviewers complained about policies like "bait and switch," no refunds, or being overcharged. In addition, the company has been repeatedly taken to court for unfair practices.

They often automatically sign up shoppers for their "prime" service, which costs upwards of $60. Users have to contact the company and request the cancellation.

If they can be removed from the unwanted service, they usually do not receive any refund. In addition, eDreams has an "F" rating on the Office of Good Commercial Practices.

• How reliable is the customer service? eDreams is considered to have poor customer service. Many reviewers indicate that the service is inflexible and uncooperative.

There are numerous accounts of eDreams agents hanging up on customers or becoming verbally aggressive. Often it is necessary to take legal action to force cooperation. The BBB has received more than 500 complaints this year alone.

The pros and cons of eDreams

• Pro – eDreams book vacations all over the world. It's easy to find flights, hotels or vacation rentals in major cities and many rural destinations.
• ✅ El sitio web es muy fácil de usar y de navegar.
• ✅ eDreams ofrece descuentos y a veces es más barato que la competencia.
• Pro – Vacationers can book air travel, hotel and trips or excursions at the same time.
• ❌ La empresa es poco fiable, y muchos usuarios están insatisfechos.
• ❌ La cancelación es difícil. Sólo se ofrecen reembolsos en los 60 minutos siguientes a la reserva.
• ❌ El servicio de atención al cliente es deficiente y puede que no ayude a resolver las dudas.

How does eDreams make money?

eDreams makes money by selling hotels, flights and vacation rentals. It also offers a list of services, car rentals, excursions and adventure trips that vacationers can book.

eDreams receives kickbacks or kickbacks from companies every time someone books a service through their website. Many hoteliers and airlines also buy advertising from eDreams.

Thus, eDreams promotes the products of its sponsors more and encourages buyers to opt for sponsored options. eDreams has a very strict return policy that many would consider unethical.

They only give customers one hour to make changes or cancel. After that time, getting a full or prorated refund is difficult or impossible.

eDreams pockets refunds issued by resorts, spas or airlines instead of issuing refunds to customers.

The company also automatically enrolls customers in its subscription service, called "Prime."

This service costs 60 $/month and apparently offers better discounts. However, customers are not asked before signing up and are rarely reimbursed for the cost.

eDreams FAQ and Frequently Asked Questions