¿eDreams es fiable y seguro? ¿Vacaciones o infierno? 2024

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(16)

Actualizado septiembre 2023

eDreams can take you to dream destinations, but your business practice is a nightmare

Perhaps more than eDreams it should be called eNightmare (nightmare).

But let's get to the point.

Is eDreams reliable?

Short and quick answer: NO.

eDreams offers its customers easy and affordable travel around the world. Users search for flights, hotels and more on the company's website.

It is easy to use and offers dozens or hundreds of options to choose from. However, eDreams makes cancellations and itinerary changes difficult.

Their refund policy allows clients just one hour to modify or cancel their reservation. After the 60 minutes have elapsed, buyers cannot receive full refunds.

Even partial refunds can be hard to come by.

For most travelers, this policy makes it very difficult to work with eDreams.

The title of the post about whether eDreams is reliable and safe begins to make sense.

La gota que colma el vaso: Me han cobrado eDreams prime sin avisar

Lamentablemente, hay casos reportados en los que los usuarios han experimentado cargos inesperados relacionados con eDreams Prime.

Este es un servicio de suscripción que ofrece ciertos beneficios como descuentos en vuelos y alojamiento. Sin embargo, algunos usuarios han mencionado que fueron inscritos en este servicio sin un aviso claro y posteriormente se les cobró la tarifa de suscripción.

Me han cobrado eDreams prime sin avisar

Si te encuentras en una situación similar, aquí hay algunos pasos que podrías seguir:

  1. Contactar con el Servicio al Cliente: Lo primero que debes hacer es contactar con el servicio al cliente de eDreams para aclarar la situación. Asegúrate de tener todos los detalles de tu reserva y cualquier comunicación previa que puedas haber tenido con ellos.

Atención al Cliente eDreams

Es complicado contactar con eDreams. Se entiende porque mucha gente considera que son unos estafadores y casi nunca resuelven los problemas de sus clientes.

Teléfono de Edreams:

  • Atención al cliente edreams teléfono gratuito: 934457153
  • Teléfono de Edreams: 902 887 107  (¡ATENCIÓN! tarificación especial, de pago)
  • Numero de atención al cliente Edreams España para llamadas desde el extranjero: +34 934 457 153
  • Horario: Lunes a Viernes de 9h a 20h / Sábados de 9.30h a 18h / Domingos de 10h a 19h
  • AddressCalle Manzanares, 4, 28005, Madrid, España
  1. Revisar los Términos y Condiciones: Aunque debería haber un aviso claro sobre cualquier cargo, siempre es útil revisar los términos y condiciones para entender mejor tus derechos y obligaciones.
  2. Consultar con tu Banco: Si no obtienes una resolución satisfactoria de eDreams, podrías considerar hablar con tu banco para disputar el cargo. Algunas instituciones financieras ofrecen protección contra cargos no autorizados.
  3. Dejar una Reseña: Compartir tu experiencia en plataformas de reseñas puede servir como un aviso para otros usuarios que podrían encontrarse en una situación similar.
  4. Asesoramiento Legal: En casos extremos, podrías considerar buscar asesoramiento legal para entender mejor tus opciones y derechos.

Es frustrante enfrentar cargos no autorizados, pero tomar un enfoque proactivo puede ayudarte a resolver el problema más rápidamente.

Si te has suscrito a eDreams Prime y deseas cancelar tu suscripción, hay varios pasos que puedes seguir para hacerlo. Aquí te detallo cómo puedes abordar este proceso:

📝 Pasos para Cancelar eDreams Prime

Pasos para Cancelar eDreams Prime
  1. Inicia Sesión en tu Cuenta: Lo primero que debes hacer es iniciar sesión en tu cuenta de eDreams. Ve a la sección de «Mi Cuenta» o similar para acceder a los detalles de tu suscripción.
  2. Localiza la Opción de Cancelación: Busca la sección que detalla tu suscripción a eDreams Prime. Aquí debería haber una opción para cancelar tu suscripción. Si no puedes encontrar esta opción, es posible que debas navegar a través de un menú de «Configuración» o «Suscripciones».
  3. Sigue los Pasos de Cancelación: Una vez que encuentres la opción para cancelar, sigue los pasos que se te indiquen. Esto podría incluir confirmar tu decisión y posiblemente proporcionar un motivo para la cancelación.
  4. Confirma la Cancelación: Asegúrate de recibir una confirmación, ya sea en forma de un mensaje en pantalla o un correo electrónico, que indique que tu suscripción ha sido cancelada con éxito.
  5. Verifica que no se Realicen más Cobros: Después de cancelar, es prudente verificar tu estado de cuenta para asegurarte de que no se realicen más cobros relacionados con eDreams Prime.
https://www.youtube.com/watch?v=DdZBjiIQKpI

Otras Consideraciones

  • Política de Reembolso: Verifica la política de reembolso de eDreams Prime para saber si tienes derecho a un reembolso por el tiempo no utilizado.
  • Atención al Cliente: Si tienes problemas para cancelar tu suscripción a través del sitio web, considera contactar con el servicio de atención al cliente de eDreams para recibir asistencia adicional.
  • Términos y Condiciones: Siempre es una buena idea revisar los términos y condiciones para entender completamente tus derechos y obligaciones al cancelar una suscripción.

Cancelar una suscripción como eDreams Prime puede ser un proceso directo si sigues los pasos adecuados y te aseguras de confirmar que la cancelación se ha realizado con éxito.

💡 Spoiler: Find free tours in any city with Civitatis

In addition to the usual issues of scheduling time off at work and the occasional emergency, COVID closures require flexibility.

The company will not refund even if your trip is canceled due to a destination country being closed to foreign visitors. Therefore, we do not recommend this service.

That being said, they can be a resource for last-minute travel deals. Solo travelers and bohemians can find good deals.

At this point and before continuing we propose much better alternatives to book your vacation and be calm.

edreams es confiable

Best alternatives to eDreams

Choosing eDreams can be a risky venture. Better quality and reliability can be obtained by booking with a more trusted agency or metasearch engine.

We do not recommend booking your vacation with the protagonist of our post or with rumbo.es.

Información de la empresa eDreams

What is eDreams?

eDreams is a travel and tourism booking agency. It was founded in Silicon Valley, California, but is now based in Spain.

It also has offices in Australia, Asia, Europe and the Americas. The eDreams website allows customers to find and book flights, hotels and travel packages around the world.

The brand is specialized in discount and cheap travel. However, it is possible to book business and first-class flights as well as 4-star accommodation through the website.

Other services offered are shuttles and ferries and vacation rentals. Users can also search for and sign up for various activities, tours, and trips through the site.

For example, tourists heading to NY they can book visits to the Statue of Liberty, helicopter rides and walking tours of the city.

eDreams also promotes dining, shopping and family destinations.

Si aún te estás preguntando si eDreams es confiable, la respuesta puede variar dependiendo de las experiencias individuales y las opiniones en línea. Hay muchos informes y reseñas en línea que cuestionan la confiabilidad de la plataforma.

Algunos usuarios han reportado problemas con cambios de última hora en vuelos y hoteles, tarifas ocultas y dificultades para obtener reembolsos. Además, el servicio al cliente a veces ha sido criticado por no ser lo suficientemente eficaz en la resolución de problemas.

Por lo tanto, aunque eDreams es una empresa legítima con muchos años en el negocio, es crucial hacer tu propia investigación, leer opiniones y entender completamente sus términos y condiciones antes de hacer una reserva. Si decides usar eDreams, te recomendamos que seas cauteloso y que estés bien informado para minimizar cualquier riesgo.

  • Is the site generally legal? In all countries? eDreams is legal in most countries. In Europe, the agency faced legal challenges due to sales techniques and a lack of transparency.

The brand was fined in Italy in 2011. However, it continues to serve Italian customers and works with Italian airlines and hotels. The brand faced some problems in the United States in 2015.

The Civil Aviation Authority stated that the company had changed unfair practices.

The company is required to comply with US law when booking with US airlines or destinations, and EU law when in Europe.

People outside of these zones may have limited recourse if eDreams does something wrong. When you book, contact the airline or hotel to make sure your credentials are accepted.

Some airlines do not admit passengers from flag countries. Similarly, some destination countries may not admit foreigners from countries on prohibited lists.

Ideally, you should contact an embassy or representative to make sure you are cleared for entry.

eDreams prime cancelar

  • What is the probability of being scammed? There is a significant risk of being scammed using eDreams.

It does not admit trip changes in most cases. If flights or hotel stays are cancelled, eDreams refunds the money, but not always.

Many travelers claim they were charged for services that were cancelled, but the company refused to issue any refunds.

In addition, the company does not verify or investigate all service providers with which it works.

Although the most popular hotel chains and airlines are probably reputable, eDreams contracts with some unverified or untrustworthy companies.

You could run into problems with rooms or excursions that do not match the advertised description.

  • Does the site contain viruses or malware? The site does not contain viruses or malware.
  • Does the site steal sensitive data? eDreams collects some personal data, such as your identification number and credit card.

This information is passed on to the airline, hotel or tour service you book. eDreams itself does not have a history of misusing sensitive data.

However, it is possible that unscrupulous hoteliers, airlines or individual agents could steal or abuse the data.

We recommend that you check the airline, service or resort you expect to visit before booking.

Choose verified and trusted businesses. Hotel chains and hotels that cater to business travelers are usually reliable.

Use well-known airlines and avoid charter or independent flights unless you are familiar with the company.

  • Are there similar fake sites to watch out for? There are many fake and dodgy travel sites on the web. Always evaluate offers and contact hotels or airlines before booking.

Is buying through eDreams safe?

Having said all of the above, it is clear that the security and reliability of this company stands out for its absence.

We are going to analyze eDreams opinions found on the internet, from clients who have contracted a service with the company.

eDreams Reviews

  • How good are the overall company ratings on the web? eDreams has poor to average ratings on several sites sitejabber.com gives the company 1 out of 5 stars based on more than 1,500 reviews.

edreams is reliable

In trustpilot the score is 3.6 based on more than 110,000 opinions

edreams is safe

Yelp gives them 1 star out of 5 based on over 100 reviews. Most of the reviews on the site list problems and complain about fraud.

edreams reviews

  • Does the site have a refund policy? eDreams has a refund policy, but most customers consider it unsatisfactory.

To receive a full refund, you must cancel your trip within one hour of booking.

Additionally, refunds may take 12 weeks or more to process, deduction of fees.

  • How many scam reports are there compared to positive reports? Most reviewers complained about scams.

Around 30% of the critics stated that their travel plans had been canceled by the company without being offered any refund or compensation.

Numerous verified reviewers indicated that their flights and hotels had been abruptly canceled at the last minute, and that the company had charged them double or triple the price to rebook.

Between 50 and 90% of reviewers complained about policies like "bait and switch," no refunds, or being overcharged. In addition, the company has been repeatedly taken to court for unfair practices.

They often automatically sign up shoppers for their "prime" service, which costs upwards of $60. Users have to contact the company and request the cancellation.

If they can be removed from the unwanted service, they usually do not receive any refund. In addition, eDreams has an "F" rating on the Office of Good Commercial Practices.

buying through edreams is safe

  • How reliable is the customer service? eDreams is considered to have poor customer service. Many reviewers indicate that the service is inflexible and uncooperative.

There are numerous accounts of eDreams agents hanging up on customers or becoming verbally aggressive. Often it is necessary to take legal action to force cooperation. The BBB has received more than 500 complaints this year alone.

The pros and cons of eDreams

  • Pro – eDreams book vacations all over the world. It's easy to find flights, hotels or vacation rentals in major cities and many rural destinations.
  • ✅ El sitio web es muy fácil de usar y de navegar.
  • ✅ eDreams ofrece descuentos y a veces es más barato que la competencia.
  • Pro – Vacationers can book air travel, hotel and trips or excursions at the same time.
  • ❌ La empresa es poco fiable, y muchos usuarios están insatisfechos.
  • ❌ La cancelación es difícil. Sólo se ofrecen reembolsos en los 60 minutos siguientes a la reserva.
  • ❌ El servicio de atención al cliente es deficiente y puede que no ayude a resolver las dudas.

How does eDreams make money?

eDreams makes money by selling hotels, flights and vacation rentals. It also offers a list of services, car rentals, excursions and adventure trips that vacationers can book.

eDreams receives kickbacks or kickbacks from companies every time someone books a service through their website. Many hoteliers and airlines also buy advertising from eDreams.

Thus, eDreams promotes the products of its sponsors more and encourages buyers to opt for sponsored options. eDreams has a very strict return policy that many would consider unethical.

They only give customers one hour to make changes or cancel. After that time, getting a full or prorated refund is difficult or impossible.

eDreams pockets refunds issued by resorts, spas or airlines instead of issuing refunds to customers.

The company also automatically enrolls customers in its subscription service, called "Prime."

This service costs 60 $/month and apparently offers better discounts. However, customers are not asked before signing up and are rarely reimbursed for the cost.

eDreams FAQ and Frequently Asked Questions

Is eDreams reliable and secure?

eDreams is legal in most countries. In Europe, the agency faced legal challenges due to sales techniques and a lack of transparency.

However, eDreams makes cancellations and itinerary changes difficult.
Their refund policy allows clients just one hour to modify or cancel their reservation.
This policy makes it very difficult to work with eDreams, so we can say that eDreams is unreliable and secure.

Is buying through eDreams safe?

Buying through eDreams is safe because you will not lose money if there are no setbacks or cancellations.
If for any reason your flight is canceled or the hotel does not handle your reservation well, eDreams will wash its hands of it and you will have trouble getting your money back.

Is there a destination that eDreams does not offer?

eDreams does not sell flights or hotels in Iran, Yemen, Syria, North Korea, Somalia or Libya. You can buy flights to Afghanistan, but the company does not offer any information about accommodation. eDreams does offer flights to South Sudan and the Democratic Republic of the Congo, which are considered high-risk areas.

Does eDreams have cruises?

eDreams does not book long cruises. However, they do offer some short cruise options such as sunset cruises or day river cruises.

If my airline cancels the flight, will eDreams automatically reschedule it?

If you receive notice that your flight has been cancelled, contact eDreams quickly. Some travelers did not have their flight rescheduled or refunded.
Contact an eDreams agent, and if they don't help you, contact the airline. You should be able to board another airline or take a later flight without paying more.

¿Qué es eDreams Prime y qué beneficios ofrece?

eDreams Prime es un servicio de suscripción que ofrece descuentos exclusivos en vuelos, hoteles y otros servicios de viaje. Al suscribirte a este programa, puedes acceder a tarifas más bajas y a ofertas especiales que no están disponibles para los usuarios regulares.

¿Es fácil cancelar la suscripción a eDreams Prime?

La facilidad para cancelar tu suscripción a eDreams Prime puede variar. Generalmente, puedes hacerlo desde la sección «Mi Cuenta» en el sitio web de eDreams. Sin embargo, es importante leer los términos y condiciones para entender cualquier posible restricción o cargo por cancelación.

¿Qué debo hacer si me han cobrado por eDreams Prime sin mi consentimiento?

Si te han cobrado la suscripción a eDreams Prime sin tu consentimiento, lo mejor es contactar con el servicio de atención al cliente de eDreams lo más pronto posible. Asegúrate de tener todos los detalles relevantes, como fechas y montos, para facilitar la resolución del problema.

¿Por qué Expedia es más barato que otras plataformas?

Expedia suele ofrecer precios más competitivos debido a sus alianzas con una amplia gama de proveedores de servicios de viaje. Además, la plataforma a menudo tiene promociones y descuentos exclusivos que pueden hacer que las tarifas sean más asequibles en comparación con otros sitios.

¿Qué tan confiable es Expedia para hacer reservas?

Expedia es una de las plataformas de viajes en línea más grandes y reconocidas. Aunque generalmente se considera confiable, siempre es recomendable leer reseñas y términos y condiciones antes de hacer una reserva. Además, asegúrate de entender las políticas de cancelación y reembolso del servicio o alojamiento que estás reservando.

¿Cómo puedo acceder a Expedia en español?

Puedes acceder a la versión en español de Expedia visitando www expedia com spanish. La plataforma detectará tu ubicación y preferencias de idioma, o puedes cambiar el idioma manualmente en la parte superior de la página web.

¿Cómo puedo contactar con el servicio de atención al cliente de Expedia en español?

For llamar a Expedia en español, puedes buscar el número de teléfono específico para atención al cliente en español en su sitio web. Este número puede variar según tu ubicación geográfica. También ofrecen soporte por correo electrónico y chat en vivo en varios idiomas, incluido el español.

¿De dónde es la empresa Expedia?

Expedia es una empresa estadounidense con sede en Seattle, Washington. Fue fundada en 1996 como una división de Microsoft y desde entonces se ha convertido en una de las compañías de viajes en línea más grandes del mundo.

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18 comentarios en «¿eDreams es fiable y seguro? ¿Vacaciones o infierno? 2024»

  1. ARE THE WORST
    Through this magnificent "ironically" speaking, I made the reservation of 4 flights + 4 cancellation insurance + 1 stay in a hotel in London this past OCTOBER'22, my card is charged, and it tells me that everything is reserved.

    A few days before leaving for London, I look and see that I only have the hotel booked, not the flights.
    When I call Edreams to find out what has happened, they tell me that they don't know anything about why the airline didn't want to charge for the flights, but since they haven't charged, I don't have the reservation made.

    I ask them to solve the problem since it is they, and only they, who pay the airline (I am paying Edreams!), and they tell me that I solve this problem with the airline! INCREDIBLE!

    I tell them that they are joking, and I automatically ask them for a FULL refund of the entire trip, since I had no flights! , and they tell me that the hotel is not very willing to return the money (When I already took it with FREE cancellation), and that I should write to the hotel explaining what happened when Edreams did not even know about it!

    Along with the plane tickets, I paid 4 cancellation insurances, which logically I also claimed, since they corresponded to those 4 flights…. to all this they tell me that they will refund the amount of the flights, not being so with the insurance ...

    And they tell me to write to the insurance company to claim this amount! I do it like this and what does the insurer tell me? Well, the EVIDENT, that you can not return money from an insurance that NEVER WAS ARRIVED TO CONTRACT BECAUSE THESE FLIGHTS NEVER EXISTED.

    I have been fighting for this amount since October, it is the 3rd claim, and every time I make one, they give me a maximum period of 10 days to return the money, since October... more than 70 days now add up...

    For your peace of mind, and that of your pocket, DO NOT DO ANYTHING WITH THIS COMPANY

    Responder
    • Where do you follow up on your claim? I'm in the same situation, but I don't have a contact phone number, help me with the number, please

      Responder
    • Hello,
      everything you say, if it weren't for the fact that I lived it practically the same, seems to be a joke. Unfortunately it is more than true, in my case after months I ended up losing a little over €500 for flights that never came to exist. In other words, we did not cancel anything, they could not provide us with the tickets, which according to the company there was no problem in acquiring, but they did not execute the purchase... Even so, and having contracted cancellation insurance, we ended up losing money and taking more time 5 months to get the refund of the part that they paid us. All this with almost daily calls to their HotLine... Under no circumstances, make the mistake of buying from Edreams, always directly with the airline.

      Responder
  2. be careful, they are scammers, they have to return a ticket to me, it cost me 1,472 euros and nothing, I have already started to do the paperwork with lawyers.

    Responder
  3. Trustpilot Reviews

    Opinion about eDreams

    Your opinion is being processed. Read more

    Victor Vila
    1 opinion
    IS
    Rated 1 out of 5 stars
    Dreams is a scam
    I feel cheated and treated unfairly. I contracted a reservation cancellation insurance according to which I could cancel it without having to justify the reason. At the moment of truth, the refund would have been only 80% of the total. But it is also that when I decided to cancel the reservation and called 912158077, which supposedly, as it says on the website, was available 24 hours a day from Monday to Sunday, the answering machine told me that since it was not prime, outside of office hours I could no longer speak to any agent until the next day. With which I could no longer cancel the reservation on time. I also tried through the chat on the eDreams website and I got a message telling me that to cancel the reservation I had to call 912158077. With which the loop was closed without being able to cancel. The next day I called again explaining the situation and they told me to make a claim. The response has been that they did not pay me the refund because I did not request the cancellation sufficiently in advance.
    It amazes me that the company would rather disappoint customers and receive bad publicity than pay the small refund that is due to me.
    Supposedly I was served by Kimverly.

    Responder
    • EDREAMS ARE SCAMMERS.
      I bought my flight before COVID, for this reason it was canceled by the airline, I made the refund request in 2020, after 3 years of emails, calls and courage, now they tell me that the airline tells them that time has passed to make the refund and nothing can be done anymore.
      BEWARE EDREAMS ARE SCAMMERS.
      Hugo Martinez (reservation 4982301911)

      Responder
  4. EDREAMS ARE SCAMMERS.
    I bought my flight before COVID, for this reason it was canceled by the airline, I made the refund request in 2020, after 3 years of emails, calls and courage, now they tell me that the airline tells them that time has passed to make the refund and nothing can be done anymore.
    BEWARE EDREAMS ARE SCAMMERS.
    Hugo Martinez (reservation 4982301911)

    Responder
    • Vaya, vaya. Parece que eDreams no se anda con tonterías. ¡Menuda forma de sorprendernos con cargos inesperados! ¿Quién sabe qué más trucos tienen bajo la manga? ¡Cuidado con ellos!

      Responder
  5. Son unos ESTAFAFORES. No compréis nada con ellos.
    Compre dos billetes para mi hija y una amiga de 14 años, me hacen el cargo y me aparecen como adultos y cuando voy a la compañía Ryanair me dicen que son menores y no pueden volar solas.
    Y digo yo, cuando me piden las fechas de nacimiento, no me podrían indicar que son menores y esos billetes tienen que ir vinculados al billete de un adulto?
    Para cobrar son los primeros.
    La atención al cliente pésima. Llame seis veces y me entretenían con chorradas y por supuesto ninguna solución.
    JAMÁS volveré a contestar nada con estos estafadores

    Responder
  6. eDreams es una empresa que no se responsabiliza para nada, es muy difícil contactarlos, no informan de cambios de reservas efectuados por las aerolíneas involucrados, generan códigos de reserva propios posteriormente de los cuales no informan a las aerolineas, por esta causa perdí vuelos para dos personas de Berlin a Santiago de Chile (regreso) pese de haber estado más de 4 horas antes del vuelo en el aeropuerto, finalmente echan la culpa a LATAM e IBERIA, pese a que el servicio fue contratado a ellos directamente. No se logró ninguna indemnización con ninguno de los tres actores.
    Advierto no contratar la empresa eDreams, no he tenido problemas con otros como kiwi y expedia, booking etc.. Para mayor tranquilidad recomiendo de preferir siempre directamente las aerolíneas aunque se ahorran a veces algún dinero

    Responder

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